Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Levance platform and related services operated by LLB Company LLC, a Nevada limited liability company doing business as Levance ("Levance," "we," "our," or "us"). By creating a Levance account, purchasing a subscription, or otherwise using the Service, you ("Customer," "you," or "your") agree to be bound by these Terms.

If you do not agree to these Terms, do not access or use the Service.

1. Eligibility and Account Registration

You must be at least 18 years old and acting on behalf of a law firm or other authorized legal services business to use the Service. By registering, you represent that you have the authority to bind your firm to these Terms.

You agree to provide accurate, current, and complete information during registration, and to keep that information current. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

1.1 Attorney Acknowledgment

By registering, you specifically acknowledge that:

• You are solely responsible for compliance with the rules of professional conduct, attorney advertising rules, and ethics opinions issued by every state Bar in which you practice.
• Levance does not review marketing content, intake scripts, or client communications for Bar compliance, and any review by Levance personnel is not a substitute for your own independent Bar compliance review.
• You will obtain and document valid express written consent from every contact before sending automated SMS or marketing email through the Service, as required by the federal Telephone Consumer Protection Act, CAN-SPAM Act, and applicable state laws.
• You will maintain your own A2P 10DLC brand and campaign registration for your sub-account and bear sole responsibility for the truthfulness and lawfulness of all messages sent through it.

2. The Service

Levance provides a configured client acquisition platform built on white-labeled GoHighLevel infrastructure, delivered to law firm Customers as a managed sub-account containing pre-built workflows, funnels, calendars, forms, SMS and email templates, AI conversation agents, and reporting dashboards (collectively, the "Service").

Upon onboarding, Levance provisions a dedicated sub-account for the Customer and loads the Levance master snapshot. The Customer operates the sub-account, sends communications through it, and is the sender of all SMS, email, and voice messages originating from it.

Third-party providers powering portions of the Service include, without limitation, GoHighLevel (platform), LeadConnector (telephony and SMS), Mailgun (email), Stripe (payments), and other integration partners. Your use of those providers' features is also subject to their respective terms of service and privacy policies.

3. Subscription, Fees, and Payment

Access to the Service is sold on a subscription basis. Two tiers are currently offered:

3.1 Standard Tier

• $1,497 one-time setup fee, charged at signup, non-refundable.
• $597 per month, billed in advance, beginning at signup.
• Cancellable at any time; cancellation takes effect at the end of the then-current billing month.

3.2 Founding Member Tier

• $0 setup fee.
• $297 per month for the first twelve (12) months, billed in advance.
• Rolls to $597 per month from month thirteen (13) onward unless cancelled.
• Six (6) month minimum commitment from the start of the subscription. If cancelled before the end of month six, the remaining months at $297 each become immediately due and payable.
• Limited to the first five (5) law firm subscribers. Once five (5) active Founding Member subscriptions exist, the tier is closed.

3.3 Usage-Based Charges

SMS messaging, voice minutes, and email sending consumed through the Service are rebilled to Customer based on the rates published in the Customer's dashboard. Rates may include a reasonable markup over Levance's cost of those services and are subject to change with at least thirty (30) days' notice. Usage charges are billed monthly in arrears.

3.4 Payment Method

All payments are processed through Stripe. By providing a payment method, you authorize Levance and Stripe to charge that payment method for all amounts due, including recurring subscription fees, setup fees, and usage charges, until your subscription is cancelled.

3.5 Failed Payments

If a charge is declined, Levance will attempt to re-charge the payment method for up to seven (7) days. If payment remains unresolved after seven (7) days, Levance may suspend access to the Service until payment is brought current. Continued non-payment for more than thirty (30) days may result in termination under Section 10.

3.6 Taxes

All prices are stated in United States Dollars (USD) and exclusive of applicable taxes. You are responsible for any sales, use, value-added, or similar taxes assessed on your purchase, except for taxes based on Levance's net income.

3.7 Refunds

Setup fees and monthly subscription fees are non-refundable, except where required by applicable law.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in compliance with all applicable federal, state, local, and international laws and regulations, including without limitation:

• The federal Telephone Consumer Protection Act ("TCPA") and FCC rules, including the April 2025 revocation rules.
• The federal CAN-SPAM Act of 2003.
• The carrier-mandated A2P 10DLC registration requirements for all automated SMS sent from 10-digit US phone numbers.
• The rules of professional conduct and attorney advertising rules of every state Bar in which you practice.
• All applicable consumer protection, privacy, and data protection laws.

You will not, and will not permit any user of your account to:

• Send SMS, email, or voice messages to any recipient who has not provided valid express written consent in accordance with applicable law.
• Send unsolicited bulk communications, "spam," or deceptive or misleading messages.
• Use the Service to harass, defame, or intimidate any person.
• Upload or transmit content that infringes any third party's intellectual property rights.
• Attempt to reverse engineer, decompile, or extract source code from the Service.
• Resell, sublicense, or otherwise commercially exploit the Service or any portion of it without Levance's prior written consent.
• Interfere with or disrupt the integrity or performance of the Service.

Levance reserves the right to suspend or terminate access for any violation of this Section 4, with or without notice, where the violation creates risk of carrier blocking, regulatory penalties, or harm to other Customers.

5. Customer Content and Data

"Customer Content" means all data, contacts, lead information, message content, recordings, files, and other materials uploaded to or created within your Levance sub-account.

As between you and Levance, you retain all right, title, and interest in your Customer Content. You grant Levance a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display your Customer Content solely to provide the Service and to perform our obligations under these Terms.

5.1 Data Controller and Processor Roles

For data related to your prospects and clients ("End User Data"), you are the data controller and Levance acts as a data processor on your behalf. You are responsible for:

• Maintaining your own privacy policy describing how you collect, use, and share End User Data.
• Obtaining all consents and providing all notices required by applicable privacy laws to lawfully collect and process End User Data through the Service.
• Honoring End User rights requests (access, deletion, opt-out) you receive directly.

5.2 Backups and Security

Levance maintains commercially reasonable security measures and routine backups for operational and disaster-recovery purposes. Backups are not a substitute for your own data retention practices, and Levance is not obligated to restore data lost due to your acts or omissions.

6. Intellectual Property

Levance and its licensors own all right, title, and interest in and to the Service, including the underlying platform configuration, master snapshot, workflow templates, AI conversation prompts, training materials, documentation, trademarks, logos, and brand assets (collectively, the "Levance IP").

Subject to your compliance with these Terms and payment of all fees, Levance grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service during your active subscription, solely for your internal business use as a law firm.

You retain ownership of original content you create within your sub-account, including custom workflows you build, copy you write, and contacts you import. You may not, however, extract, copy, redistribute, or build competing products from the Levance IP, including the master snapshot or any portion of it.

The marks "Levance" and "LLB Company LLC" and associated logos are trademarks of LLB Company LLC. You may not use them without our prior written consent.

7. Disclaimers

Levance does not guarantee any specific revenue, lead volume, conversion rate, or business outcome from use of the Service. Marketing results depend on many factors outside Levance's control, including the Customer's market, offer, follow-up practices, and Bar-permitted advertising scope.

Levance is not a law firm and does not provide legal advice. Nothing in the Service, including any AI-generated content, intake script, message template, or onboarding material, constitutes legal advice or creates an attorney-client relationship between Levance and any End User. You are solely responsible for ensuring that every communication sent through the Service complies with the rules of professional conduct and attorney advertising rules applicable to your practice.

8. Limitation of Liability

Some jurisdictions do not allow the exclusion of certain warranties or limitations on certain damages, so the above limitations may not apply to you in their entirety.

9. Indemnification

You agree to indemnify, defend, and hold harmless Levance, its affiliates, and their respective officers, employees, agents, and licensors from and against any and all third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service, including any communications sent through your sub-account.
• Your violation of these Terms, applicable law, or any third party's rights.
• Your Customer Content or End User Data.
• Any TCPA, CAN-SPAM, or state mini-TCPA claim brought against Levance based on messages sent through your sub-account.
• Any state Bar disciplinary action or complaint brought against Levance based on your marketing, intake, or client communications.

Levance will provide you with prompt notice of any claim subject to indemnification and reasonable cooperation in the defense, at your expense.

10. Term and Termination

These Terms remain in effect for as long as you maintain an active Levance subscription, and continue thereafter with respect to provisions that by their nature survive termination.

10.1 Cancellation by Customer

You may cancel your Standard subscription at any time through your account dashboard or by emailing [email protected]. Cancellation takes effect at the end of the then-current billing month. Founding Member subscriptions are subject to the six (6) month minimum commitment described in Section 3.2.

10.2 Termination by Levance

Levance may suspend or terminate your access immediately, without refund, if:

• You materially breach these Terms and fail to cure the breach within seven (7) days of written notice (where cure is possible).
• You fail to pay any amount due and the failure continues for more than thirty (30) days.
• Your use of the Service results in carrier blocking, regulatory complaint, TCPA or CAN-SPAM enforcement action, or state Bar complaint that exposes Levance to legal or operational risk.
• Continued provision of the Service would, in Levance's reasonable judgment, violate applicable law.

10.3 Effect of Termination

Upon termination, your right to access the Service ends immediately. Levance will retain your sub-account data for thirty (30) days after termination, during which time you may request a reasonable export. After thirty (30) days, Levance may permanently delete your sub-account data, subject to any longer retention required by law.

Sections 5 (with respect to Levance's data processing obligations), 6, 7, 8, 9, 11, and 13 survive termination.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Nevada, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

11.1 Informal Resolution

Before filing any claim, you agree to first send written notice of the dispute to [email protected] and attempt in good faith to resolve the dispute informally for at least thirty (30) days.

11.2 Venue

If informal resolution fails, any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Clark County, Nevada, and the parties consent to personal jurisdiction in those courts.

11.3 Class Action Waiver

12. Changes to These Terms

Levance may update these Terms from time to time. When we make material changes, we will provide notice at least thirty (30) days in advance by email to the address associated with your account and by updating the "Effective Date" at the top of this page.

Your continued use of the Service after the effective date of the revised Terms constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must cancel your subscription before the effective date.

13. Miscellaneous

Entire Agreement. These Terms, together with the Levance Privacy Policy, constitute the entire agreement between you and Levance regarding the Service, and supersede any prior or contemporaneous agreements on that subject.

Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.

No Waiver. Levance's failure to enforce any provision is not a waiver of that or any other provision.

Assignment. You may not assign these Terms without Levance's prior written consent. Levance may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets.

Force Majeure. Neither party is liable for any delay or failure to perform due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, government action, or third-party service provider outages.

Notices. Notices to Levance must be sent to [email protected]. Notices to Customer will be sent to the email address on file for the account.

Independent Contractors. Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between the parties.

14. Contact Us

Questions about these Terms can be sent to: